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Frequently Asked Questions
Q: Is it safe to use my credit card on your site?
A: Shopping at jenniferzeuner.com is safe. We use a Secure Socket Layer certificate to ensure all transactions are securely processed.
Q: When will my credit card be charged for my order?
A: jenniferzeuner.com charges your card for the full amount when the order is placed.
Q: What is the status of my order?
A: Custom pieces will ship within 6 weeks and collection pieces within 7 business days pending availability. Orders placed Monday-Friday before 2 PM EST will be processed that day, excluding holidays. All orders placed after 2 PM EST will be processed the next business day. Orders placed on Friday after 2 PM EST will be processed on the following Monday.
Q: How do I know when my order has shipped?
A: Once your order has shipped, you will receive a confirmation email directly from us with your UPS tracking details for Domestic orders. Be sure to check your SPAM folder as the emails have the tendency to be re-directed there.
Q: Do you ship internationally?
A: Yes, we ship DHL, USPS, and or UPS internationally. We offer free postal international shipping, the charge to ship expedited internationally is $36. Shipping time depends on the carrier and final destination, usually taking between 7-20 business days for ground and 3-5 business days for expedited shipments. During checkout, the option will appear to select international shipping. Risk of loss and title for merchandise shipped internationally will pass to you upon our delivery to the carrier. You may be subject to import duties and taxes which are assessed once a shipment reaches your country. Additional customs clearance charges must be paid by you; jenniferzeuner.com has no control over these charges.If you refuse a shipment from jenniferzeuner.com, you are responsible for the original shipping charges, and any import fees or taxes that are incurred on the package. This amount will be deducted from your merchandise refund.
Q: How should I ship my return/exchange?
A: We recommend shipping all items through UPS. We are not responsible for lost packages and we cannot issue a refund if your package is lost or damaged. We will not accept CODs. Please insure the package for the full amount of the merchandise you are sending back to us. We are not responsible for missing packages. Merchandise must be returned within 14 days after delivery.
Q: Can I expedite my shipping?
A: For $25.50 your order can be shipped overnight once it is in stock. Expedited orders placed before 3 PM Easten Standard Time on a business day will be shipped out the same day, pending availbility. We do not offer Saturday delivery at this time. For stock availability please check with customer service at 888-842-4590 as there is a high demand for our pieces. For custom orders, once your order is ready it will be sent to you overnight via UPS.
Q: What forms of payment do you accept?
A: We currently accept Visa, MasterCard, Discover, Paypal and American Express for all orders.
Q: Can I return or exchange my collection piece?
A: If you are not 100% satisfied, you can return your collection piece for a full refund within 14 days of purchase. (Returns must be in unused condition and in the original packaging.) To make a return, please email firstname.lastname@example.org for a return authorization. Make sure to include the reason for your return. Shipping charges cannot be refunded.
Q: Can I return or exchange my custom piece?
A: We are confident you will be happy with your purchase from jennifer zeuner jewelry. Cancellations, changes, or returns are not allowed on custom pieces as they are made to order, all custom pieces are final sale. If your custom piece arrives defective please contact customer service at 888-842-4590 or via email at email@example.com.
Q: Can you ship to a PO Box?
A: jenniferzeuner.com does not ship to PO boxes. PO box addresses are allowed for billing purposes only, but orders must be shipped to a standard address.
Q: What is gold vermeil?
A: Gold Vermeil is sterling silver dipped in 14 karat gold. Our gold vermeil is top quality and jennifer zeuner jewelry stands strongly behind all items ordered and produced in this metal.
Q: Will my sterling silver jewelry tarnish or discolor?
A: Sterling silver, like gold in its pure stage is very soft and in order to make it into jewelry needs to be alloyed with other materials. Normally the metal used to alloy with silver is copper, and both of these metals will easily have a chemical reaction (tarnish) to sulfur. For an item to be classified as "sterling" it will need to contain 92.5% pure silver. Sulfur is present in many things such as exhaust fumes, medication, foodstuffs, etc.; therefore, even sweat may cause silver jewelry to discolor. To solve this tarnishing problem clean your jewelry regularly, removing any deposits that may be detrimental to it.
Q: Is it possible to have my necklace made with a different chain length?
A: Yes, when making your purchase at jenniferzeuner.com please specify in the special instruction page on the item you are purchasing the length of the chain you would like.